Privacy Policy

Lift & Shift Movers is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with our website.

Changes to This Policy

We may update this policy from time to time by publishing the revised version on our website. The changes take effect from the date of publication.

What Personal Information We Collect

We may collect personal information such as:

Your name, contact details (phone, email, address)
Details about your move (pickup/drop-off location, inventory)
Payment and billing information
Communication history with us (emails, phone calls)
Other information you voluntarily provide (e.g. feedback, survey responses)

How We Collect Your Personal Information

We collect personal information:

Directly from you — via our website, quote forms, phone, email or face-to-face interactions
From third parties — only if you authorise it or it is publicly available (e.g. through a referral)

How We Use Your Personal Information

We use your personal information to:

Provide you with removal and related services
Respond to enquiries or complaints
Send quotes and confirm bookings
Process payments and issue invoices
Communicate promotional offers and updates (you can opt out anytime)
Improve our services through customer feedback and internal research
Comply with legal obligations
Enforce our terms of service and protect our business interests

Disclosure of Your Personal Information

We may share your personal information with:

Service providers and contractors that support our operations (e.g. IT, payment processing, logistics support)
Legal or regulatory bodies as required by law (e.g. law enforcement or courts)
Our insurers or legal representatives in case of disputes or claims
With your consent, to third-party partners for relevant services

Some of these providers may be located overseas. If your data is transferred outside of Australia, we will take reasonable steps to ensure it is protected according to Australian privacy standards.

How We Protect Your Personal Information

We take reasonable steps to safeguard your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, encryption, and access controls.

Accessing and Correcting Your Personal Information

You have the right to:

Access the personal information we hold about you
Request corrections if your information is inaccurate, incomplete, or out of date

To make a request, please contact us at:
📧 info@liftandshiftmovers.com.au
We may require proof of identity before releasing or updating any information. A small administrative fee may apply in some cases.

Website and Internet Use

While we use security measures to protect our website, any information you provide online is done at your own risk. We cannot guarantee data security during transmission.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies.

Questions or Concerns

If you have any questions about this privacy policy or how your data is handled, please contact:

Lift & Shift Movers
📍 George St, Paradise SA 5075
📞 08 8318 1149
📧 info@liftandshiftmovers.com.au